Wonderla Holidays - Park Head - Operations & Administration

Position Summary:

The Head of Operations & Administration is responsible for the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates. The role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.

Key Responsibilities:

Commercial Management (50%):

- Set and manage budgetary and cost control strategies.

- Monitor and analyze financial performance, enhance revenue streams, and control costs. Improve overall P&L of the park.

- Develop and implement sales and marketing strategies to attract and retain customers.

- Identify and pursue new business opportunities aligned with strategic goals.

- Implement continuous improvement strategies in guest satisfaction and employee engagement.

Talent and Team Development (25%):

- Lead and develop staff teams through performance management, training, and professional development.

- Foster a culture of safety, fun, and growth.

- Manage HR activities including recruitment, training, and employee relations.

- Ensure people process compliance by establishing team norms, clarifying roles, aligning with branch heads' goals, implementing performance management systems, setting timely goals, and creating a culture of appreciation and recognition.

- Inspire and motivate teams with a forward-thinking and ambitious outlook.

Guest Experience and Strategic Vision (25%):

- Develop strategies to improve customer satisfaction (NP)S and enhance park experience.

- Introduce new events and experiences for park visitors.

- Monitor key performance indicators.

- Monitor competition and industry trends.

- Ensure efficient park operations, maintaining high standards for staff performance and equipment functionality.

- Oversee health and safety regulations.

Ideal Candidate:

- Strong commercial acumen, leadership skills, and a customer-centric approach. Has managed a large P&L of 50Cr+ in the past.

- Proficiency in Malayalam(MANDATORY-Written and spoken), knowledge of local authorities(MANDATORY), and experience in sales and marketing with a track record of improving guest experience metrics.

- Ability to build and maintain relationships with local government authorities and external partners, liaise with contractors and vendors to ensure high-quality service delivery, and ensure adherence to safety, IMS, statutory, and legal norms.