WNS - Senior Group Manager - Project Management

Job Description :

The principal role of the COE team is to manage the following activities :

- Play an integral part of defining internal strategic enterprise initiatives

- Programme manage internal enterprise wide strategic projects, activities and deliver to scope, schedule and budgets

- Act as a central custodian of methodologies, frameworks and assets

- Central resource management

- Enterprise business intelligence and analytics

- Manage other central/ enterprise activities that are defined from time to time

- This is a dynamic and strategic role, requiring out of the box thinking and a passion for continuous improvement, automation and optimization across different business facets (operations, transition, quality, training, finance, etc) and such should have varied, multi-dimensional experiences and skills; especially business technology knowhow

Qualifications :

- At least 10+ years of experience in a BPM / BPO company, 14 years of total experience

- Experience in Programme management / Transitions (mandatory), Quality projects, technology projects

- Demonstrated hands on experience in driving large strategic projects

- Experience in driving continuous improvement, tech projects in any capacity

Additional Information :

Skills :

- Excellent programme management leadership skills (not necessary transitions)

- Excellent communication skills (candidate will regularly need to interface with, present to and convince senior stakeholders)

- Good knowledge of business technology, design knowhow and tech savviness

- Excellent numerical skills

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- Deep understanding of BPO business concepts operations, transitions, quality, training, finance

- Strong financial acumen; preferably should understand P&L working and concepts

- Strong research skills including gathering and analyzing data from multiple sources

- Effective reporting and documentation skills

- Ability to work in a cross-functional team and environment

- Preferred Six Sigma certification (GB or BB)

- Preferred minimum Bachelors degree with accounting

Location: Pune