WNS - Senior Group Manager - Life & Pensions Process

Sr. Group Manager - Ops REF26974X

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Life & Pensions experience for UK industry, should be Compliant as per UK laws, preferably with UK CII certifications and detailed understanding of UK regulationEnsure Service Level metrics are met as defined by the clients/processesDriving Quality & Efficiency projects, brainwaves, Agile interventions within the teams

- Ensuring that Compliance standards are met as per ISO, GDPR and Regulatory guidelines

Customer Centricity - Should drive his/her efforts to maximise customer benefits

- Build on domain by adding CII certifications required for the roleEmbed strong governance framework and build effective controls for the work & demands in scope, Adhere to Client/WNS specific policies and compliance regulations

- Ability to create an environment and establish the operating principles and values conducive to high performance, Hold regular performance reviews with stakeholdersEWS accuracy, Attrition Management, Resource planning and recruitment

- Identifying avenues of efficiency and quality Improvement to benefit end customer

- Work state Management, designing and managing team goals and parameters

- Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business

- Exhibit Business and Decision making skills

- Coordination with various teams and departments to support other functions

- Strong and effective documentation of Training, Quality and Governance Framework

- Identification and grooming of potential lead coaches

- Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals

- Engage in cross functional relationships to ensure delivery. Work with the Human Resources, Transformation, Quality and the Service Delivery Leader

- Achieving satisfactory performance in Voice of Customer survey's

- Accurately and timely reporting of CSL/Key MI for external and internal customer

Graduate (Commerce/Math Background preferred)

Required skills:

- Minimum 5 years of experience in Life & Pensions process.

- CII certifications

- Situational Awareness with strong and critical thinking and eye for detail

- Experience on legacy and L&P platforms

- Analytical/ Mathematical Skills

- Excellent comprehension of spoken & written English and interpretation into appropriate action and intended outcome

- Good grasping ability and logical reasoning

- Decision making ability & Attention to detail

- Ability to manager large teams with high complexity

- Team players with a ready disposition to learn

- Professional mannerisms

- Customer Centricity

- Commitment and reliability

- Versatile and adaptable

- Motivated by achieving targets

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