WNS - Senior Group Manager - Finance & Accounts Operations - Procure To Pay

Key Responsibilities:

- Operational Leadership: Lead and oversee the PTP operations, ensuring timely and accurate processing of invoices, exception handling, vendor master management, helpdesk/service desk operations, open item remediation, GRIR analysis, T&E/Concur, payments, and procurement support.

- Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all PTP-related matters.

- Ensure client satisfaction by meeting or exceeding SLA targets.

- Team Management: Manage and mentor a diverse team of professionals, fostering a culture of continuous improvement and high performance.

- Conduct regular performance reviews and provide feedback to team members.

- Process Improvement: Identify opportunities for process improvements and drive initiatives to enhance efficiency and effectiveness.

- Collaborate with the transformation team to implement new tools and technologies.

- Compliance and Risk Management: Ensure compliance with all relevant regulations and internal policies.

- Conduct regular audits and risk assessments to identify and mitigate potential issues.

- Reporting and Analytics: Develop and maintain key performance indicators (KPIs) to measure the success of the PTP operations.

- Provide regular reports and insights to senior leadership.

Candidate profile:

- MBA in Finance, CA, ICWA, or CMA.

- 12-16 years of experience in F&A operations, preferably in the BPM space.

- Proven track record of managing large, global teams and delivering operational excellence in a complex, multi-location environment.

- Strong stakeholder management skills and excellent communication abilities.

- Strategic acumen and problem-solving skills.

- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.

- Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.

- Ability to work under pressure and manage multiple priorities in a fast-paced environment.

- Willingness to travel as required.

Competencies:

- Deep understanding of business processes and the offshore business environment.

- Strong commercial acumen and the ability to integrate it into functional responsibilities.

- Proven client management skills and the ability to handle high-pressure situations.

- Flexibility to work in shifts and adapt to changing business needs.

Qualifications: Master's degree with major in Finance & accounting