WNS - Senior Associate - Operations - Service Desk

PUN - Sr. Associate Ops - Service Desk

Description:

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

- IT Service Desk - Senior Agent Handling IT Service Desk Incident Tickets and Request Tickets

- Contact cross functional teams via email for query resolution

- Handle Incoming Calls for IT Issues and providing end to end resolution to clients

- Contact cross functional teams via Email/Chat/Phone for query resolution

- Help others to resolve the process issues

- Manage own deliverable and ensure that all the SLA's are met

- Meet the key performance indicators as set by the Manager Service Now Ticket Tool Experience

- Office 365 Knowledge and Experience is an added value

- Any Graduate with 1 - 3 years of experience in IT Service Desk (Preferable certification in IT)

Capabilities:

- Effective written & phone communication skills

- Exposure to business email & instant messaging

- Ability to work under pressure

- Good Team Player

- Multi-tasking

- Willingness to help others

- Target oriented

- Office 365 Knowledge and Experience is an added value

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