WNS - Program Analyst - IT Support

Program Analyst - IT

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

Why Join Us?

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

- ID and Access management

- Providing access to customers based on role based profile

- Take ownership of user access issues

- Providing service/system operations to ensure fulfillment of service availability.

- Providing accurate service/system metrics data and reporting on service/system availability,

- Timely issues resolution within TAT, escalation to support team and problem analysis and resolution.

- Provisioning system/ request updates and process according to respective internal procedures.

- User request fulfillment according to established SLAs.

- Graduate in any stream,- B.Sc., B.E/B.Tech, etc.

- Good knowledge in Active Directory and mainframe

- Communication skills: Be able to periodically and proficiently communicate using all type of technical communication tools available (phones, emails, messaging, etc) with all type of users and colleagues in the organization.

- Good Verbal & written English skills;

- Experience of 2-3 years in IT Support;

Basic Windows OS knowledge; Good understanding/practice of MS OS, Office, outlook mail, etc.

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