WNS - Lead Associate - Transactional Quality

- Review and approve the sampling strategy that suits the business requirement. Decide on the Calibration Process and Variance Target. Create and review the Quality Standard Document and ensure adherence to same. Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

- Ensure that the Quality Process adheres to the Quality Standard. Conduct Skip Level meetings with the advisors and QAs. Attend LA Training and BPET Training roadmap for self-development. Mentor Team Members to improve performance and behavior.

- Understand VOC/VOE and implement actions to improve the performance on them. Participate in WNS BPET initiatives.

- Regular interaction with clients and maintain good relationships.

- Deploy standard Quality Framework. Assist the Operations Team during migration in terms of base lining and QA identification.

Work Experience: - Domain Expertise in Power Point Designing, Content Designing & Transactional Quality, Work Experience for a Minimum 1 Year. Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).

Ability to work in a continuously challenging environment. Understanding of end-to-end processes and appreciation of critical parameters. Knowledge of MS Office Excel, PowerPoint, Word.

- Good communication and analytical skills. Self-initiated and zeal for continuous improvement.

Shifts : Rotational - 24/7 Role : - Individual Contributor

Mode : Work From Office , Location :- Vishakhapatnam(Vizag)