WNS - Lead Associate - Insurance Operations

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

Why Join Us?

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

- Decent knowledge of Insurance domain, specifically for Lloyds market

- To interprete and process any type of data for all LOBs as per standard operating procedure

- Communicate with client to discuss any challenges in meeting targets or any other issue

- Sharing daily MOMs for daily DSMs and Onshore call

- Sharing update and discussing with the team

- To be a subject matter expert on data handling process

- Able to plan and prioritise workloads and delegate work objectively to the team members

- Ability to delegate and monitor work progress objectively, among team members

- To resolve queries of other team members

- To conduct sessions with clients to bridge any knowledge gap and in case of discrepancy in any step

- Identify training needs within the team

- To create and share Weekly/Monthly dashboards

- Requires minimal supervision to manage daily activities and is able to meet published deadlines for activities

- Ensures all work is performed in accordance with targets and adheres to SLA

- Accurate, efficient and organized within daily responsibilities

- Adaptable to learn new processes, concepts, and skills

- Demonstrates the ability to work as part of a team

- Graduate/Post Graduate

- 3- 5 years' of work experience

- Good Understanding of MS Office

- Insurance certification may advantage

- Written and spoken ability to communicate in English

Others :

- Must be a good team player

- Responsibility and accuracy in the completion of received tasks

- Ability to solve urgent matters and work under pressure

- Flexibility, especially in the period of month/quarter/year-end closing

- Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus)

- Client industry experience a plus

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