WNS - Implementation Lead/Program Director

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

- Thorough project planning and reporting to clients, internal stakeholders and transition leaders

- Thorough and proactive project review - Risk, Issue, escalation and milestone management

- Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

- Manage project escalations and conflicts in projects

- Mentor and coach direct reports to aid in their development

- Strong focus on positive transition outcomes:

- Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

- Customer Experience - understand client needs, wants and expectations and manage them effectively

- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Lead multiple initiatives / projects concurrently (where applicable)

- Compliance and continuous improvement to the WNS Transition Methodology

- Overall 15+ years of total experience with the majority being in a BPM/ BPO company with demonstrated hands-on experience in successfully leading large and complex projects and programs

- Has experience in Managing large Programs over 500 FTE across multiple geographies in the capacity of a Program Director

- Project Management certification like PMP or PRINCE2 is desirable

- Understanding the nuances of the Lloyds and London Market Insurance Industry

- At least 7 years of intense customer facing roles

- Has managed and led a team of high performing and highly motivated Project Managers

- Managed/ liaised with IT Projects teams to deliver the technology and enabling tools as part of transition project deliverables

Profile:

- Back office with excellent comprehension and good business writing skills

- WNS policy on background checks to be followed

Key Skills:

- Excellent project management skills applied to a wide range of project types, scales, complexities, domains, and geographies

- Strong customer relationship management skills

- Strong focus on deliverables - do whatever it takes to meet timelines and quality of deliverables

- Self-starter, independent, initiator. Strong organization, presentation, interpersonal and consultative skills is a must

- Strong CRM skills

- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Baselining, etc

- All your information will be kept confidential according to EEO guidelines.

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