WNS - Group Manager - Transactional Quality - F&A Domain

Job Description :

- Ensuring timely completion of transaction quality checking as per sampling strategy for F&A domain

- Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making

- Conduct process documentation as per ISO standards

- Driving customer satisfaction and quality by the use of improvements to business processes / procedures

- Prepare and publish Monthly Quality Audit reports

- Deployment of Lean & Six Sigma methodologies across processes

- Drive continuous improvement initiative through ideation, kaizen and Six sigma projects

- Deploy 5s and lean tools for process enhancement

- Ensuring completion of monthly compliance audits as per process requirement

Knowledge/Qualifications/ Competency :

- Any Graduate / PG.

- Green Belt Certified Preferred / Green Belt Trained Mandatory.

- Candidates only from an F&A Background, with prior work experience in F&A AP P2P / AR-O2C. AR-O2C / Order Management Mandatory

- Willingness to work in Shifts - Evening Shifts : Start Time : 4.30 PM / 5.30 PM .

- Thorough knowledge of applicable Account Receivable, Record to Report systems and procedures, financial chart of accounts and corporate procedures.

- Good People Management Skills.

Prior experience in Process Improvement Methodologies.