Posted By
Grenville Naidu
Deputy Manager - Global Resourcing Cell at WNS Global Services
Last Login: 11 January 2024
Posted in
BPO
Job Code
328220
Industry :- BPO (Captive /Contact Centre's)/ KPO/ IT Only
Over-View :
The principle role of this team is to assess improvement needs of the global transition functional unit to drive continuous quality improvement; continuously review and refine processes, plan and execute improvements and present summary findings to the department leadership.
Key Roles & Responsibilities :
- Identification of improvements / new techniques / methodologies / solutions / tools in the transitions team and upstream / downstream functions by analyzing the day to day working of the transitions team and trends and opportunities in core transition responsibilities. All initiatives should be executed using a rigorous, data based, statistical method and DMAIC principles.
- Development of work aids, such as process descriptions, checklists, templates, and guides to assist relevant personnel with implementing defined processes.
Collaboration :
Work closely with transition managers, transition leaders and functional department heads to ensure effective implementation and follow-up of initiatives.
Documentation :
- Establishes and documents processes that support the initiative and projects in detail
- Required to manage multiple initiatives / projects concurrently (where applicable)
- Able to take on additional responsibilities in the transition function if the need arises.
Knowledge/Qualifications/ Competency :
- Any Graduate / PG.
- Good Communication / Presentation Skills
- Back Belt Certified Mandatory.
- Transition Experience is must & a minimum 5-6 yrs in the BPO Industry Preferred.
- Excellent Microsoft Suite skills (Excel, Word, PowerPoint) with strong ability to use advanced and statistical excel formule, Good Working knowledge of Minitab
- Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills is a must.
- Maintaining an established work schedule, Strong analytical, planning, organizational, and time management skills.
- Strong research skills including gathering and analyzing data from multiple sources .Effective documentation skills.
- Ability to maintain discretion and confidentiality. Working in a cross-functional team environment.
- Interpreting and applying rules, regulations, policies, and procedures .Effectively using interpersonal and communications skills including tact and diplomacy.
- Effectively using organizational and planning skills with attention to detail and follow through.
Special Role Requirement :
- Willing to travel across sites & locations
- Accuracy & integrity in data handling
- Ability to work with people and teams of diversified / different priorities
- Should have a Valid passport
- Day /UK shifts
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Posted By
Grenville Naidu
Deputy Manager - Global Resourcing Cell at WNS Global Services
Last Login: 11 January 2024
Posted in
BPO
Job Code
328220