Group Manager / Consultant - Quality
Industry : BPM/ KPO/ Captive /Contact Centre Background Only.
Open for locations : Pune / Gurgaon / Bangalore
Vertical : Open to any Vertical within the industry.
- Drive Improvement projects/activities across the vertical.
- Transfer the knowledge and skills learned during the expert training sessions to other employees.
- Redesign processes to suit the improvement plan
- Work closely with operations team to collect data and assess the current situation.
- Net work with other experts to exchange learning and good practices both internally and externally
- Remove barriers to progress
- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site.
- Should possess good analytical skills, communication and negotiation skills.
- Should have good interpersonal skills and should be capable of motivating people.
- Must have required attitude and skills to practice WNS Values at the workplace.
- Should possess good business acumen and strongly result oriented with passion to reach.
- Should be willing to question the authority
- Should be willing, credible and open
- Liaise with functional / vertical managers to accept and agree the need for change
- Overcome the resistance of people towards change
- Questioning and challenging the authority.
- Should be able to introduce different innovative concepts
- Liaise with functional / vertical managers to accept and agree the need for change
- Overcome the resistance of people towards change
- Questioning and challenging the authority
- Should have a strong logical bent of mind
Knowledge/Qualifications/ Competency :
- Any Graduate / PG.
- Good Communication/Presentation Skills.
- Well versed with Ms-Excel / PPT's .
- Excellent Knowledge & hands on experience in quality methodologies .Well Versed with Minitab
- Black Belt Trained & Tested or Black Belt Certified Preferred . Candidates preferred with onsite Consulting work experience in Process Improvement Projects. (Strong Consulting Experience / Good Onsite Exposure / Excellent Statistical Knowledge)
- Having a Valid Passport
Special Role Requirement :
- Individual Contributor Role.
- Willing to travel across sites & locations
- UK Shifts
- Accuracy & integrity in data handling
- Ability to work with people and teams of diversified / different priorities
- Ability to present/ address in public
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