WNS - European Group Manager - Six Sigma & Blackbelt - Advisory Team

Job Description :

The Black Belt shall function as a change agent in the relevant business area and shall be responsible for:

- Independently drive Improvement projects/activities

- Transfer the knowledge and skills learned during the expert training sessions to other employees

- Redesign processes to suit the improvement plan

- Should be able to introduce different innovative concepts/ Solutions

- Work closely with operations team to collect data and assess the current situation. Net work with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- The individual should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site

- Should possess good analytical skills, communication, and negotiation skills.

- Should have good interpersonal skills and should be capable of motivating people. Must have required attitude and skills to practice WNS Denali Values at the workplace.

- Should possess good business acumen and strongly result oriented with passion to reach. Should be willing to question the authority

- Should be willing, credible, and open Liase with functional / vertical managers to accept and agree the need for change Overcome the resistance of people towards change Should have a strong logical bent of mind

- Driving quality deployment in the Delivery Center

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Operational Excellence DNA program

Knowledge/Qualifications/ Competency:

- Black Belt Trained & Tested or Black Belt Certified Preferred.

- Candidates preferred with onsite Consulting work experience in Process Improvement Projects. (Strong Consulting experience / Good onsite exposure / Excellent Statistical Knowledge)

- 10 Years' experience in Quality support and / or client facing 6 Sigma Consulting support

- Excellent knowledge of Excel, Word, PowerPoint & Minitab.

- Any Graduate / PG (Graduate in commerce/PG in finance - preferred)

- Should possess good analytical skills, communication and negotiation skills.

- Self-Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management

- Excellent Knowledge & hands on experience in quality methodologies. Well Versed with Minitab

- Candidates with Procurement background or have completed improvement projects in procurement will be an added advantage

- Having a Valid Passport and Willing to travel across sites & locations within the country or abroad

- Individual Contributor Role.

- Accuracy & integrity in data handling Ability to work with people and teams of diversified / different priorities Ability to present/ address in public

- 10 Years' experience in Quality support and / or client facing 6 Sigma Consulting support

- All your information will be kept confidential according to EEO guidelines.

Job Type - Full-time

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