WNS - Deputy Manager - Training

Deputy Manager- Training - GGN

Description :

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Candidates from a Retail Banking BG Mandatory with AML/KYC experience must

Business is Open to Look at Ops Profiles

CTC - Business is Open to CTC

Variable: - 20 % Variable

Job Description :

- Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU

- Take direction from training lead and execute deliverables

- Design process training plans with inputs from client SMEs

- Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

- Set-up daily/weekly huddles with trainees to track progress and resolve any issues

- Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

- Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

- Develop training interventions (BTB) based on TNA for existing employees

- Conduct certification programs & other developmental workshops for auxiliary trainers

- Review and revise the standard operating procedures periodically or as agreed with the client

- Ensure robust update management process is deployed and followed

- Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

- Preparing, publishing and maintaining various training reports and dashboards

- Minimum of 8 years of experience in Banking domain with 4-5 years of AML/KYC experience

- Training experience will be preferred

- Excellent communication and presentation skills

- Strong time management skills

- Willingness to work in 24-7 environment

- Bachelors or Master's Degree in any discipline

KPI :

- New Hire Trainee Attrition

- New Hire Trainee Accreditation Rate

- PKT Failure Rate & QA Scores for newly trained staff

- 30-60-90 days performance of new hires

- Process knowledge test pass rate

- Completion percentage of client mandated CBTs across employees working in the process being supported

- No non-conformities in internal and external audits

- TTT certification for auxiliary trainers

Other key vertical / process specific metrics

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