WNS - Deputy Manager - Process Training - Life & Pensions Insurance

Reporting to - Group Manager / Sr. Group Manager - Training

- Ensuring strict and absolute compliance to the training governance plan of the business

- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis

- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs

- Disbursing Product & Process updates in line with training governance

- Co-ordinate / conduct refresher training based on TNI

- Conducting appraisals

- Devising individual coaching / learning plans

- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals

- Supervising training delivery during new hire and project transition periods

- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

- Evaluating trainers and training & development programmes through classroom observation sessions- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc. )

- Deliver one on one coaching and provide feedback whenever required

Qualifications - Graduate/MBA