WNS - Deputy Manager - HRO Operations

Deputy Manager - Ops - HRO

Company Description :

- WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

- We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description :

- Exposure to UK HR and payroll modules in Oracle EBS/other platforms.

- Developed process flows and suggested solution per service scope.

- Co-ordinated interfaces projects between Oracle/platforms and 3rd party vendors.

- Service offering design, processes and Governance, Roles and responsibilities for services, Service incident management.

- Managing the operations and services pertaining to payroll delivery within the TAT/SLA.

- Supporting process transitions and working on testing, knowledge management, releases and actively participated in change management while ensuring adherence to stakeholder expectations.

- Exposure to Weekly and Monthly Payroll models, also performing supplementary/ad hoc payrolls.

- Detailed knowledge, understanding and experience of Payroll platforms including Payroll, Compensation, Time & Labor and specifically integration with absence management, Absence Schemes, Pension Schemes.

- Working on reconciliation reports as part of post payroll activities which would be submitted to Finance team for making entries in respective accounts.

- Preparing costing detailed report and reconciling with Earnings report, Deductions report and later with Gross to Net report for 100% accuracy in payroll period.

- Liaising with client team/pension providers to obtain pensions file for all the pension contributors.

- Preparing and uploading BACS file into Bank site and liaising with Finance team after completion of all the payroll activities.

- Submitting FPS, EPS files to HMRC after every payout and managing End of Year activities.

- Investigate and resolve customers Payroll issues and complaints regarding operational matters handle all Payroll queries and client feedback in a professional manner.

- End to end Payroll, Statutory & Legislation knowledge of UK alongwith knowledge of upstream/downstream impacts and ability to manage.

- Responsible for completion of annual statutory and regulatory requirements.

- Managing Payroll balancing and reconciliation of all the payments post every pay-out.

- Rectifying all the errors in case of any found in Corrections Run and action the reversals.

- Responsible for internal and external Payroll Audits; ensuring all processes and systems meet audit and risk control requirements.

Qualifications : Graduate/Post Graduate. Preferred: Payroll certifications, qualifications

Additional Information :

- Excellent written communication & comprehension skills, flexibility with shifts, good typing speed, Customer centricity.

- Ability to work with speed & accuracy under pressure, Effective decision-making skills, Prioritizing & organizing, Email writing skills.

- Ability to sustain pressure and work against stiff deadlines.

- Able to work in a fast paced, agile work environment that needs ability to think innovatively with proactive approach.

- A mix of individual contributor & few direct reportees so effective team management skills a must.

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