WNS - Consultant - Presales

Project Management :

- Own and lead the bid management process to manage RFx's for the organization. End-to-end management of the largest bids as per deal size and ACV and TCV. Manage all upstream and downstream activities in an RFx deal cycle

- Be the single point of contact for the pursuit team in the organization

- Ensure all mandatory process steps are adhered to by the pursuit team

- Communicate clearly and regularly with the pursuit team on the health of the bid and escalate wherever required to ensure adherence to project timelines

- Review the responses and ensure adherence to the plan outlined in the RFx. Ability to question and challenge and rate the response to ensure that the quality of submission is as per agreed benchmarks

- Give insights - both on the market and the industry for the deal. Liaise with the internal market intelligence team for insights on the opportunity

- Play an active role in presales - content creation and content update wherever required during the pursuit cycle

- Understand the deal cycle well in a BPO environment and make recommendations to the pursuit team on best practices and also help execute them

- Liaise with graphics and editing teams for final formatting and editing

- All bids need to be on bid management tool and submitted files need to be archived on the tool

- Complete key learning sheet and document unique aspects of the bid during the bid management process and after the submission. Publish an - insights- report after every bid with the pursuit team and senior management on what went well and what didn- t in the process

Content Management :

- Ensure all files submitted for the submission and prepared during the bid cycle to arrive at pricing, solution, etc. are archived on the bid management tool

- Work on standard responses in the RFx. Should be able to create standard content, if required

- Encourage use of portals. Create awareness through awareness drives across teams on our portals

- Include all non-standard responses in the standard responses repository after each bid

Technology & Automation :

- Streamline (& potentially automate) the data collation process for Bid Management - MIS, feedback forms, training kit for new hires etc.

Stakeholder Relationship: 

- Conduct feedback surveys regularly to plug gaps and initiate and manage improvement programs.

Projects :

- Manage the ownership, penetration and value creation through the Expert Network channel

- Any projects that can help enhance the function's capabilities and output

Experience required :

- 6-8 years in the ITeS industry with at least 3 years- experience in the Bid Management function in a reputed BPO/KPO

Personal Attributes :

- Entrepreneurial and proactive in approach

- A great influencer and persuasive

- Excellent verbal and written communication skills

- Excellent project / program management abilities. PMP certification preferred

- Team Player / collaborative

- High degree of attention to detail

- Analytical skills

- Confident and assertive

- High commitment and ownership on projects

- Self-starter and motivated

- Ability to work and communicate with senior management within WNS

- Flexible

- Comfortable working with all teams from all geographies and different time zones

- Comfortable working in a matrix, ambiguous and complex environment

- Excellent interpersonal skills, ability to lead projects with various teams

Education and qualifications :

 Graduation: Mandatory

Post-Graduation: MBA or equivalent business programs are preferred

- PMP Certification preferred

- Advanced MS office capabilities - Excel, PowerPoint, Visio and Word

- Additional Qualifications: Education / competencies in content development and editing would be preferred