WNS - Assistant Manager - Operations

Responsibilities:

- Analyze operational processes to identify areas for improvement.

- Develop and implement process improvement initiatives to enhance efficiency and productivity.

- Manage and track projects from inception to completion, ensuring adherence to deadlines and budgets.

- Collect, analyze, and interpret data to generate insights that inform operational decisions.

- Prepare reports and presentations to communicate operational performance and improvement initiatives to stakeholders.

- Oversee the work of junior team members and provide guidance and support.

- Identify and mitigate operational risks to ensure business continuity.

- Stay up-to-date on industry best practices and trends in operations management.

Qualifications:

- Bachelor's degree in Business Administration, Engineering, or a related field (MBA preferred).

- 2-4 years of experience in operations management or a related field.

- Strong analytical skills with the ability to identify trends and patterns in data.

- Excellent problem-solving skills and a proactive approach to identifying and resolving operational challenges.

- Proven project management skills with the ability to manage multiple tasks simultaneously.

- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members at all levels.

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

- Experience with data analysis tools