Job description : - As an Account Delivery Head (ADH), you will be responsible for the delivery of a Mega Gama account and also being a focal point for Wipro's delivery to a large Telco client. Responsible for leading an account with high complexity involving managed services, Product Engineering and IT Program Delivery, represent us and deal with CXO/SVP of the client organization. - You will be accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap. Responsibilities : - Responsible for meeting financial objectives of the account, mining the account, improve the key parameters for the account to improve the margins, COD. - Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction. - Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction. - Responsible for people processes in the account, employee attrition rate, people and competency development and engagement - Collaborate and interact with client engagement managers, delivery managers from Wipro and Client side CXOs - Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management Certifications & Assessments, Audits : - Internal - Cleared the ADH assessment - Domain certifications - PMI certifications Domain specialization : - Deep understanding of Telecom Service Provider domain and good understanding of OSS/BSS, Data Center setup, ERP, BI and should be able to appreciate customer's business. - Knowledge of new technologies, platforms, Open Source tools, products, and their respective applications. - Experience to drive Automation for repetitive tasks. - Total knowledge of delivery management, various delivery models etc. - Deep understanding of the delivery life cycle - Awareness of global industry trends and directions and its impact on IT services Skills & Experience : - Large Program and Portfolio management - Onsite experience in a client-facing role - Handling teams in multiple Geos - Solutions, experience of managed services - In-depth understanding of the SDLC - Telecom Service Provider, Enterprise, IT-Telco - Experience in domain/industry - Delivery management for Onsite-Offshore location - Exposure to sales and customer relationship management Behavioral Skills & Attributes : - Client Centricity - Execution Excellence & Strategic Perspective - Problem Solving & Decision Making - Collaborative Working & Change Agility - Real Passion for Results & Nurturing People Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law The Apply Button will redirect you to website. Please apply there as well.

Bangalore

Wipro Technologies - Account Delivery Head - Telecom Sector 

Wipro Technologies - Account Delivery Head - Telecom Sector  ,Job Description for Wipro Technologies - Account Delivery Head - Telecom Sector  in Wipro Technologies in  Bangalore for (12-18) years of experience. Apply Now!

Job Description for Wipro Technologies - Account Delivery Head - Telecom Sector  in Wipro Technologies in  Bangalore for (12-18) years of experience. Apply Now!