Our free-thinking consultants lead companies in the creation of next-generation Worker and Customer Experiences. Appirio uses the latest cloud platforms, pre-built solution accelerators, and crowdsourcing services to challenge conventional thinking, spark change, and deliver results in days or weeks, not months or years. Appirio is a trusted partner to some of the world's largest brands, including Cardinal Health, Coca-Cola, eBay, Facebook, Georgia-Pacific,
Home Depot, Moen, and Sony Playstation.
The Consulting Operations Senior Specialist participates in aspects of project delivery including staffing and resource management, and the post-sales operational tasks necessary to capture the appropriate data, providing visibility into financials and monitoring the ongoing health of the business.
Professional Services Data Management :
- Sets up projects and consultant assignments. Assists in entering and monitoring the data to ensure accurate financial reporting and billing information.
Staffing Coordination :
- Owns regional staffing plans, options (including subcontracting) and decisions for a growing 75+ person onshore consulting delivery team, with the ultimate objective of staffing the right people on the right projects in Australia.
Maximizing consultant utilization :
- Stays in communication with delivery management team regarding consultant talent, consultant performance, consulting assignments, burnout risk, travel %, career goals, attrition risk, and other details pertinent for staffing.
Operations Management :
- Documents Delivery and Operational policy and procedures on the wiki Strives to continuously improve operational efficiencies
- BA/BS or equivalent; MBA is a plus; or equivalent combination of education and experience
- At least 3-5 years of business experience.
- Strong analytical skills and resource modeling
- Strong systems background with the ability to enter data accurately, source and find information.
- Strong communication skills and problem-solving
- Ability to work collaboratively with others to complete tasks and assignments
- Ability to multi-task in a fast-paced environment, adapt quickly to changing priorities and work calmly under pressure
"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law"
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