The candidate will be working on Canadian Mutual fund back office process.
Following are the responsibilities -
- Independently resolve outstanding issues and communicate/escalate problems to Senior Management.
- Participate in industry initiatives and working groups if required
- Driving productivity and efficiency
- Analysis of reports and determine authenticity of the report, and ability to identify significant variances.
- Complete ownership of deliverable of team and handling escalations.
- Respond to customer queries on deliverables
- Help team members to fix the issues in daily activities
- Act as first level of escalation on delivery issues
- Supervision of Group Lead, Analyst and Associate
- Ensure all activities are completed as per client expectations
- Meet the TAT and error free delivery
- Contribute to process streamlining and improvement
- Ensuring Checklist, Metrics and EOD activities are completed and signed off.
- Ensuring timely updates/review of SOPs, Issue Logs
- Managing KPI and SLAs on ongoing basis
- Monitoring and ensuring closure of daily/weekly and monthly deliverables in various aspects of aged outstanding items
- Maintenance of escalation policies
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through Learn Financial and Non-financial products
Critical Skills required
- Should have good experience in handling Transfer Agency, Mutual funds and Fund Accounting
- Should possess excellent interpersonal, Communication skills and Good Team handling Skills
- Approachable People Manager with Independent/Good decision making skills
- Should be proficient in MS office tools.
- Proficient in Data analysis MI Reports, Data Gathering and Collation, Attention to detail and be able to spot any Data quality issue
- Have experience in managing teams
- Quick learner
- Eye for details
- Focus on quality and controlled environment
- Willing to work in Night shift
- Flexible and able to handle pressure situations
- Ability to work independently
- Ability to identify process improvements
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