Wipro BPS - Manager/Senior Manager - Risk Lead RMAC - Healthcare Domain

Manager / Sr Manager - Risk Lead RMAC (Healthcare domain)

Wipro Business Process Team is looking for leaders who wish to be at the forefront of Industry.

Wipro Business Process Services team is leading the industry's game-changing march towards Next Generation BPS. We are currently amongst the top 5 in this industry and the plan is to rapidly scale and build a world class, industry leading, customer centric and global BPS organization in the next few quarters.

Our culture of excellence is deeply focused on creating business value and measurable outcomes to our clients. At Wipro BPO, you get the opportunity to work in a positive, stimulating environment that encourages ideas and rewards outstanding performance. What we offer are customer interfacing opportunities both offshore and onsite and the opportunity to work with industry leaders in various segments. As an organization, we make significant investment in development of our leaders.

- We have diverse business lines ranging from Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors and have built deep domain expertise.

- Wipro BPS is seeking a highly self-motivated individual with expert creative and marketing skills for its Healthcare and Life Sciences Business BPS Unit. The individual will be responsible for Identify risk & compliance issues and assisting in mitigating risks. Define Risks That Matter with each Process, along with the Process Management, Focus on - Risk That Matters- RTM and develop action plans for mitigations

- We are looking for dynamic leaders with the following skill sets

- Should have 10+ years of experience in Communication of Risk & Compliance issues through Awareness sessions, Trainings and huddles

- Significant experience in client facing role

- Must have a good knowledge of HIPAA and HITECH. Must have previous experience with Operations with HIPAA / HITECH compliance

- Conducting Process, Function and ISMS audits & Driving Audit & Risk closures in the process

- Constantly monitoring, analyzing and reporting out on Risks and Compliance issues for Site and all processes in Location

- Check on adherence to legal / contractual / business process and relevant international laws and applicable industry regulations

- Enforcement of ISMS policies and procedures for meeting ISO 27001 standards and adherence to HIPAA / HITECH controls

- Co-ordination with auditors, functions and Operations for completion including collection of necessary evidences and gap closures of client and other audits

- Ensure implementation of controls and restrictions based on any other standard as applicable

- Engage with the Risk and Compliance management teams at Clients organizations and bring Best Practices to Wipro

- Investigating information security incidents reported and submitting report with corrective & preventive recommendations

- Determine the Root Cause of failure in case of any incident and work to put in place Corrective and Preventive measures

- Educate and create adequate Awareness among the Stakeholder on Information Security policies and procedures

- Willingness to work 24/7 - needs to be comfortable with working in shifts

- Strong interpersonal and influence management skills

- Ability to work and communicate with people across organizational units

- Ability to think strategically and translate strategy into action plans

- Strong analytical skills with an ability to solve the problem with a win-win negotiation approach

- Ability to lead people on large, multi-functional efforts

- Expert knowledge of service procedures

- Good Communication skills

- Good interpersonal skills with excellent man-management capabilities.

- Good analytical skills.

- Aptitude for understanding technology

- Independent decision making.

- Build & Maintain customer relationship / Transition & stabilizing the process / Ensure service delivery excellence / Liaise with Support units / Meet client & management experience / Take complete ownership of process, people & account

- Excellent knowledge of computers i.e. Operating systems, Network, MS Office and on-line tools; operating knowledge of SAP or Oracle desirable

- Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.

- Ability to exercise managerial judgment and perform as a mentor.

- Desirable Skills - International Certifications like CISA or CISSP or CISM

- Desirable Skills - Certifications / Training / Experience in Lean / GB Projects

- Necessary Skills - Trained / certified in Healthcare Services / Medical devices related compliance norms

Leadership Hiring Team
HR
Wipro BPO