Wipro BPO - Project Management Role - Banking & Finance Domain

Project Management - Banking & Finance

Qualification :

- Graduation in Engineering or Commerce or Science streams with good academic record

- MBA desirable

Work experience :

- At least 10 years of overall experience, 4-5 years in BPO/KPO/IT/Banking with Project Management experience

Responsibilities

- Manage active transitions as assigned

- Plan for, conduct and manage relevant trainings to be delivered to transitions team.

- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.

- Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.

- Combining process migration activities along with IT implementation

- Gives customer distinct advantage as vendor manages both IT as well as the operations

- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality

- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.

- Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.

- Lead / participate in opportunity analysis / due diligence of potential projects.

- Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle

Desired certification/Knowledge : Prince II, PMP, Scrum, Banking, Compliance certification will be preferred

Skills :

- Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.

- Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.

- Ability to exercise managerial judgment and perform as a mentor.

- High emotional intelligence - ability to manage conflict and resolve situations amicably

- Ability to drive results against time constraints.

- Effective planning, scheduling & implementation skills

- Ability to interact with Top Management and Client.

- Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.

- Employees with awareness of processes and working in BPS

Desirable Skills - PMP or PRINCE2 certification will be an advantage

- Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.

- Working knowledge on process automations

- Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.

Stress Management : Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job.

- Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client

- Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives

- Effectively identify, manage, resolve and mitigate key risks and issues impacting the project delivery

- Should have a good understanding of the overall tools and technology landscape, current trends and applicability in the outsourcing environment.

- Good business acumen with ability to synthesize creative solutions and consulting capability

- Proactively identify new opportunities to increase revenues / improve processes for customers