Wipro - Account Delivery Head

Job Description :

- Solid 16+ years of experience in leading profit and loss portfolios in Information Technology & its outsourcing industry. Having worked with customers to understand their business and technology problems, formulate and narrate solutions to different levels in the CIO's office, CFO's office and the business divisions.

- Person should have direct experience of managing delivery of reasonably complex and large programs / Account of size 600 - 1000+ FTE- s, customer relationships, Lead Delivery and account strategy and planning along with Client Partners and identify opportunities of growth in the account.

- Develop and strengthen relationships with decision makers and influencers in the customer organization and drive penetration in various functions with in Microsoft.

- Delivery/Customer Satisfaction: Conduct regular delivery reviews to prevent cost and schedule overruns, meet the targets of operational parameters and to enable the delivery teams in ensuring high customer satisfaction.

- Orchestrate internal resources in delivery and sales to give the customer an enhanced experience across touch-points.

- Build a trusted group of reference-able customers who can vouch for Wipro. 

- Become a trusted IT advisor to the customer and participate in customer's strategic planning.

- Drive resource forecasting and fulfilment for the account from both confirmed opportunities as well as the opportunities in pipeline.

- Offering/Competency Development: Support the solutions teams with customer perspectives and competitive intelligence to develop new vertical and horizontal solutions.

- Showcase Wipro's solutions as a strategic fit for the customer organization through workshops, boot camps and strategy meets.

- Push for higher value/value added services and solutions to the customer in line with Wipro's offerings.

- Capture and create integrated opportunities with end-to-end solution delivery requirements.

- Exemplify Wipro leadership in conferences, meets and seminars, by presenting thought leadership and connecting with key customers.

People : 

- Mentor and nurture the next line of leadership in the Delivery team. 

- Build a top quality account sales team capable of consultative selling. 

- Focus on people development, employee movement and career management. 

- Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams.

- Depth in understanding of Delivery & Operations, technology and services.

- Understanding and thought leadership in technology, services and business trends, their direct and indirect impacts on the outcomes of the customer and our organization.

- A strong performance track record of managing large programs, different portfolio.

- A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining customer relationships.

- Strategic thinking and the confidence and ability to plan ahead and stay the course.

- Good operations skills and the ability to get into the details; must have a strong attitude of taking ownership. 

- Strong budget, finance and P&l review and management skills.

- Capability to review business cases and commercial proposals.

- Experience of leading diverse and distributed teams.

- Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.

- Highest levels of integrity and professional standards. Strong executive presence and gravitas.

- Strong educational pedigree and background.

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