Williams Lea Tag - Senior Manager - Global Process Owner - Order To Cash Transformation

Responsibilities :

- Accountable for customer onboarding, vetting, collections and all related processes and systems activities

- Define, track and inform business stakeholders of Key Performance Indicators (KPI) and produce early risk alert signals

- Assures successful implementation of standard global processes, evaluates end-to-end performance and adjusts as needed. Ensures processes are implemented on a global basis

- Designs and implements transactional processes of the Order to Cash value stream, including development of a global process - Blueprint- that will be implemented into policies, procedures, and systems

- Work closely with the outsourced BPO team in India to understand the WLT operations and elicit their future requirement

- Establishment of ongoing continuous improvement culture and practices

- Establish regular communications cadence with senior management on process progress and performance issues

- Ensure daily and periodic activities as required by the business are part of effective OTC controls and are carried out timely, completely and accurately

- Work with regional CFOs and Group treasury to get sign off on their functional vision plans

- Ensure there is proper coordination within the Collections and Cash Apps team and also across centers on flow of information, collaboration and handovers

- Support the governance of business change within the portfolio

- Support the full change lifecycle for O2C deliverables - plan, extract, develop, test, deploy, support