Wildcraft - Manager - Customer Service

Customer Service Manager

- Co create the Customer Experience Strategy

- Design Loyalty Programmes and Execute CRM processes

- Manage Customer Service Delivery team including web and call support team coaching and escalations management

- Design Tools, Surveys and Analytics for Root Cause Analyze , CRM metrics including NPS

- Assist CMO in qualitative and quantitative Market Research, Social listening and conducting dipstick surveys

- Role is based at Bangalore , we have multiple roles in the same team