Wilco Source - Salesforce Business Analyst

Salesforce Business Analyst

Position : Salesforce Business Analyst.

Location : Hyderabad/Chennai.

Job Type : Full time

Mandatory skills :

- The Business Analyst will be working, implementing, and managing their Salesforce CRM entity.

- The ideal candidate will be able to practice and clearly explain the position requirements to team and clients,

while also answering all related questions.

- The Business Analyst should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.

Responsibilities :

- Execute AMS and CRM implementations, including but not limited to:

- Gathering requirements

- Defining scope

- Conducting gap analysis

- Design data and system architecture

- Configure modules

- Develop solution documents for client review and approval.

- Develop requirements for integrations.

- Support QA testing efforts.

- Participate in continuous improvement of business processes.

- Perform administrative functions in Salesforce such as custom object creation, workflows, data migration

tools, SOQL queries, reports, dashboards, and platform maintenance.

- Install the third-party managed packages and troubleshoot any issues.

- Execute all project work in an agile manner.

- Manage Jira tickets, including description and acceptance criteria.

- Collaborate with client SMEs to develop requirements and conduct requirement reviews.

- Coordinate with client and Data Analyst to ensure proper transformation and upload of data from legacy

CRM into the Salesforce platform.

- Provide training and support for new system features for end-users and power users.

- Communicate with cross-functional teams and coordinate with teams located in various time zones.

- Attend daily stand-ups for business analysts and other agile ceremonies as needed.

- Attend integration meetings with third-party systems as needed for more complex solutions.

Required Qualifications :

- The candidate should have relevant Salesforce experience with Service cloud /Sales cloud.

- Experience working with multiple clients simultaneously in a consulting capacity.

- Experience with Agile Processes.

- Experience in FSL or CPQ.

- Experience in implementing Salesforce programs.

- Strong written and interpersonal skills.

- Properly prioritize simultaneously occurring tasks.

- Ability to adapt to a changing environment.

Preferred Qualifications :

- Salesforce Certification

- Association Experience

- Experience working in Entrepreneurial and start-up environments.