Wibmo - Vice President - Production Management Team

Responsibility:

- Responsible for planning, directing and coordinating operations in support of a company's growth

- Responsible for strategic plans for future growth, formulating policies and managing daily operations

- Responsible for 24x7, high available environment, ensuring meeting and exceeding customer SLAs

- Continuously improving operational efficiencies, automation, reducing errors on an ongoing basis

- Administering end-to-end management of Application & Services in Production environment

- Providing high quality operational & technical application support to customers & internal business functions

- Complying with service standards and guidelines as per banks & ITIL best practices, governance structures, best practices for Infrastructure management & documentation that serve as benchmarks for excellent service

- Performing activities pertaining to resource planning, technical direction & effort estimation with respect to Application Support

- Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support

- Participating in change management process & approving technology & service changes; attending cab meetings; ensuring balance between business request & impact

- Transiting technology & service into production environment

- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets

- Developing competency among the team members; conducting interviews to recruit the right talent and resources and developing employee competency

- Creating strategies on Application Support to achieve key business objectives such as enhanced customer focus, seamless end-to-end management and integrated service capability

Education: BE / B Tech / M Tech

Exp: 15 + yrs