Western Union - Senior Associate/SAM Licensing Expert - Technology Operations

Senior Associate, Technology Operations (SAM Licensing Expert) Pune, India.

Are you talented in simplifying and improving service management? How about offering up your skills in a global business that is committed to moving money for better? #JOINWU as a Senior Associate, Technology Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8000 people serving 200 countries and territories. We believe when money moves, better things happen

Better requires process discipline and simplification

- In this role, you will be responsible to reconcile license entitlement information vs deployed instances in achieving compliance position and cost reduction.

- You are also tasked with data collection and upload of contracts and license entitlement information in SAM tool.

- You will work to verify the data quality in the SAM tools/sources, identify ways to improve and automate processes driving efficiency, quality, and scalability.

- You are required to monitor and publish periodic (monthly/ quarterly) software license compliance status reports and support the team on validation and fulfilment of software related requests (new requests, changes, upgrades, etc.).

- You will also contribute to internal knowledge expansion and continual process improvement.

- You should have a bachelors degree in a related field with at least 6-8 years of progressive experience in an IT Software Asset Management capacity and 2+ of ServiceNow SAM Pro tool experience.

- You must be familiar with IT technologies and possess a strong licensing knowledge of software publisher licensing models, software deployment and use rights for Oracle, Tibco, Red Hat, Citrix, VMWare,).

- You should have strong knowledge and work experience with software asset life cycle management processes like planning, acquisition, deployment, monitoring, harvesting and retirement.

- You will be keeping track of license and support expiry dates and work with IT Owners to facilitate timely renewals as required.

- You are proficient in internal/ external Audits, review and follow up fulfilment of the Audit findings.

- You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements.

- ServiceNow CIS-Software Asset Management/ CSAM Certification or similar will be added advantage, would be a real plus.

Join us, and lets move money for better

- Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.

- Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.

- If you are ready to unleash your potential to help drive change through bottom-up innovation, apply now.

- We are a company on the move, and we want our people to grow and develop.

- You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

- We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.

- We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.