Welnus - Head/Senior Manager - Operations & Services - NITIE/SP Jain/IIM/IIT

We are looking for an Operations Head/ Sr. Manager to dominate support efforts our overall operations in the region.

- Operations Head/Sr. Managers are all about the Welnus service delivery experience. We do everything in our power to make Welnus unlike any other company out there. We- re always looking for unique and exciting ways to solve the problems of Distributors, Retailers and partners and end users in Pharma/ FMCG sector in our cities. Through excellent support, we take dissatisfied Partners like Distributors and Retailers, End consumers and turn them into our strongest evangelists. We will always work to have users in our platform use a Welnus again and again.

- We also empower the livelihoods of our partners. We always make sure that we take care of any questions or issues that Welnus partners may have so they can be operational in our platform and enable next entity in the value chain around cities.

- This role is about making service operation involving Distributors, Retailers, End users, Logistics, Sales, Collection and IT teams together and taking support to a whole new level, spreading WelnusLove to every corner of our region!

Duties and responsibilities include but are not limited to :

- You will be tasked with scaling operations and service support in an innovative way at a company that's growing like crazy and changing constantly.

You are prepared to :

Operational Excellence :

- You will drive operational excellence across our Order to delivery cycle and partner with Welnus teams to positively impact end consumer and partner experience.

- Daily and weekly operations review and management

- Strong business analytics and leadership skills

- Detailed reporting and metrics preparation

- Program and technical management

- Operations process standardization and best practice sharing

- Deployment of new operations and/or services within the customer service support network

- A utility player, cool and calm under pressure. Dealing with new and different challenges excites you, and you have a way to anticipate challenges to come. Whether it be in answering tickets or looking at new product features, you jump at any of these opportunities.

- You like finding resolutions early, using all resources available, and you like to be ahead of everyone else when it comes to having the best product or best service in the market & because you have great organizational skills, you- re able to tackle all these at once, with follow-through on each task.

Naturally curious and strategic : You love learning how things work and you- re always looking for ways to innovate. You enjoy testing different support strategies and tracking the results. You constantly look for opportunities and act on these. You always consider the larger picture, while never losing sight of the details.

Analyze, innovate and execute : You will create, design, and lead how we deliver support in India; get creative and then be able to execute on your ideas. You will dig into data incessantly to drive strategy for the region. You will also work with our engineering and other process teams to improve internal tools and overall user experience.

Deliver the best support : You will lead and partner with city teams, scaletting the tone with your passion and enthusiasm for world-class support.

- You will constantly connect with the end consumer, partners and other Welnus teams to know what kind of support best fits the market and how this is to be executed. You will project ahead so that we always have the right resources and people in place when we need it.

- Advocate. You need to be the most passionate advocate for all users and partners in India. You should also be able to answer any questions that come your way and anticipate any more issues that may come up.

Bottom Line : We're growing every day, and this role will help us figure out how to continue to scale our operations, all while creating a world-class support organization that other companies will look upon with envy!

Key Requirements :

- Minimum 8 years of work experience in Operations strategy and Management

- MBA from top university preferred (NITIE, SP JAIN, IIMs, IITs)

- Experience in process design and delivery with proven ability in project execution and communication, maybe from consulting or corporate environments

- Passionate about growing the service culture within our community.

- Data analytics competence, Excel, PPT and Word fluency.

- Self-driven and ability to work in a highly ambiguous environment

- Expert skills in Microsoft Excel and Word

- Ability to handle multiple priorities and to meet deadlines in stressful situations

- People management skills

About the Company :

- Welnus is started by group of successful serial entrepreneurs and professionals who wanted to revolutionize the marketplace for healthcare products covering large number of products and services.

- WELNUS is a fast-paced, high growth technology enabled healthcare service company in B2B2C chain which is passionate about creating convenience and affordable system for its customers including end patients, retail chemists and Distributors.

- WELNUS consistently delights its customers with fast home deliveries of all kinds of Medicines and other health products, with good discounts, and is passionate about making all Indians healthy.

- Welnus is poised to be a major ePlayer (Hyper Local pharmacy and related areas) in the prescription and nonprescription healthcare products business (Distributor to Retailers to End users) which has a multi-billion dollar potential.

- Just the prescription medicines market is $18 Billion market and the other markets in OTC, Ayurveda and Homeopathy are not included in this market size.

- Our strong & successful team is very confident to offer regular, new and unique product line with comfortable and user friendly technology.

- With the right team, right timing and immaculate passion this team is going to make it big in the given space.

- We invite entrepreneurs to join this team as critical team members and become the part of future success story.

- Currently, Welnus is operation in Noida and Ghaziabad as of now and in next 4 years, it plans to be in 80+ cities. This is only a starting point for us.

- We want to make the pharma industry data driven by providing drug manufacturer, Pharmacy owners, doctors and patients the most accurate information to make decisions, make healthcare a universal right by making it quantum's cheaper and accessible, construct a feedback loop for pharma companies enabling them to make better drugs to combat diseases like never before and finally eradicate fake medicines which contribute 30% of drug volume in India.