WebEngage - Strategic Account Manager

Strategic Account Manager

About us : WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyze their customer data, engage with customers across multiple channels and personalize every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, EdTech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last. Learn more about us at www.webengage.com

- Manage top enterprise accounts and drive revenue

- Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc.)

- Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs

- Participate in and conduct Executive Business Reviews (EBRs)

- Analyze business potential, conceptualize and execute strategies to drive sales and achieve desired targets

- Implement processes to improve on the quality of deliverables and reduce turnaround time

- Responsible for conflict resolution and compliance on client deliverables and revenue

- Identification of client goals and representing their interest to internal teams

- Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account

- Proactively identify any risk in Enterprise accounts

- Help drive customer references and case studies, and increase speaker participation, etc.

- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

Life at WebEngage :

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

- A highly inclusive work culture that promotes a relaxed, creative and productive environment.

Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance

- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits :

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)

- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more :

here:https://youtu.be/Y0HjfyMjUpghttps://www.linkedin.com/company/webengagehttps://twitter.com/WebEngage's =09Think you fit the bill? Come along, let's redefine the future of Marketing Automation!

Ideal Candidate :

- 8+ years of experience with at least 5 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup

- Preferably a Masters degree in Business Administration

- Domain - Experience with analytics, data, databases or business intelligence preferred

- Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful

- Excellent Communication - You know what to say and more importantly, how to say it

- Experience in Digital Marketing products will be an added advantage 4+ years of experience managing a team

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