Webdura Technologies - Client Account Manager - Digital Marketing

Job Overview.

We are looking for candidates who possess experience in customer engagement, project management, and consulting.

Responsibilities:.

- Foster positive relationships with our customers as their primary point of contact.

- Help clients implement services and plan projects effectively.

- Ensure that contract terms and conditions are met.

- Identify upselling and cross-selling opportunities.

- Address customer issues with speed and efficiency.

- Prepare reports on project performance.

Requirements and skills:.

- Minimum of 5 years experience in customer engagement, project management, and consulting.

- Proven experience in performance marketing, digital marketing, or advertising.

- Strong understanding of various performance marketing channels, including PPC, SEO, email marketing, and social media.

- Proficient in using performance marketing tools and analytics platforms.

- Excellent project management and organizational skills.

- Outstanding communication and presentation abilities.

- Ability to work in a fast-paced and dynamic environment.

- Analytical mindset with a focus on data-driven decision-making.

- Prior experience in client management and account leadership is preferred.

- Identify upselling and cross-selling opportunities for revenue growth. Address customer issues promptly and efficiently. Prepare reports on project performance.

- Develop a deep understanding of products and services. Represent the customer's needs within the organization. Oversee successful project implementation and risk management. Continuously improve customer success processes.

- Build strong, long-term relationships with customers. Gather and analyze customer feedback. Educate customers on product usage and value. Collaborate with cross-functional teams. Share knowledge and best practices with team members.