WareIQ - Manager - Customer Success

About WareIQ:

We are making India's e-commerce businesses successful by giving them the power of Amazon prime- like logistics.

Modern eCommerce consumers want the same & next day delivery. But the infrastructure in India can't

keep up. 80% of eCommerce parcels outside Amazon reach customers in 5-10 days.

- India eCommerce demand is highly fragmented, yet 90% of brands ship from a central warehouse

- If platforms & brands don't offer prime-like shipping timelines, customers don't buy

- High fixed investments, rigid contacts & tech complexity makes prime-like fulfilment infrastructure inaccessible to online brands

Enter WareIQ! WareIQ allows eCommerce companies to compete with Amazon service levels by bringing their average timelines from 5-10 days to the next day.

- We're a software-only platform that connects a nationwide network of fulfillment centers and last-mile couriers centralizing all tools in a single platform

- Ownership of logistics SLAs by WareIQ fulfillment experts

- Micro-fulfillment model billed on usage with no minimums

- Onboarding in 7 days vs 3-6 months

Trusted by 300+ top Indian brands, we are helping them accelerate online sales and expedite their growth through a synergistic combination of advanced technology, robust fulfilment infrastructure & seller enablement services!

WareIQ is backed by leading global investors including Y Combinator, Funders Club, Flexport, Pioneer Fund, Soma Capital, and Emles Venture Partner.

Responsibilities:

- Ensure Smooth onboarding of clients

- P&L Ownership

- Increase lifetime value of customer through sustained engagement, and help clients achieve their business goals through WareIQ platform and operations systems

- Ability to handle cross functional relationships across tech, sales, operations, support and execute project goals for clients

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Proactive problem solving when - or before - things go wrong

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Identifying opportunities to improve the customer experience through data and the customer's supply chain (and Fortnightly business review process)

- Solution selling

Requirements:

- Bachelor's/Master's degree or equivalent experience

- Minimum 3 years successful selling and/or account management experience

- Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics

- Must have significant experience in the following areas:

- Experience in a client-facing role

- Strong listening and communication skills

- Demonstrates strong problem-solving skills

- Ability to conduct engaging product demonstrations

- Making data driven decision