Warehouse Now - Operations Head - Warehousing & Logistics

Operations Head - Warehousing & Logistics

Purpose :

- To manage company's Supply Chain Operations.

- To frame & implement the strategy for growth of the Company.

- To support new business opportunities and to ensure that team is capable of growing in scale and complexity to meet our customer's requirements.

- To ensure compliance with legal requirements for its operations.

Key Tasks, Accountabilities and Responsibilities :

- Retaining and growing current business

- Ensuring the safety, culture, welfare, recruitment, succession of employees

- Conduct KPI & SLA Review with customers

- Meet & exceed profit targets

- Manage and deliver customer focused service & higher customer satisfaction ratings

- Driving and improving performance of operation

- Establish internal controls to build a efficient Organization

Customer

- Develop and maintain strong partnerships and relations with customers

- Meet with customers frequently to understand customer expectations and fulfil their requirements

- Manage customer relationship to achieve high customer satisfaction

- Present and sell proposal/ idea to convince customers

- Investigate and review key customers supply chain needs and identify where company can best apply value

- Create cost and operations simulation models for major new business opportunities

- Manage the budget and be responsible for customer accounts

- Management of debt control

- Liaise at the appropriate level to ensure customer retention, development and growth of new business

- Establish and implement a logistics business vision that directly impacts the strategies and business results

- Support with strategic business activities, development of business plans and strategies for company and the implementation of these plans

Stakeholder

- Work with Business Development to support the achievement of growth targets

- Maintain links with the industry and appraise potential acquisition targets

- Establish relationships with key decision makers and influencers in target accounts

- Collaborate with the other functions and business's eg HR, IT, Finance, Marketing to achieve common outcomes

- Handle high-level managerial responsibilities for the sectors, including: conferring with and representing the sectors in country management meetings, regional offices, various government agencies, and the public

- Manage multiple vendors to ensure we are maximizing on cost and performance.

- Maintain long-term and stable relationships with vendors.

- Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress

Process

- Oversee all customer accounts to ensure that his/her management teams provide smooth logistics operations and stay within the budget

- Ensure that there are means for monitoring and evaluating operations and cost effectiveness

- Produce a management structure for the respective sites which clearly outlines responsibilities and accountabilities

- Develop and direct the implementation of goals, objectives, policies, procedures, and work standards

- Contribute to the overall quality of the service by developing, reviewing, and implementing policies and procedures to meet quality requirements, customer needs and the company mission

- Review and evaluate program and service deliveries

- Oversee preparation of periodic and managerial reports

- Responsible for the management of the entire operation of all customer account

Financial

- Manage the budget of the business and responsible for the delivery of the P&L

- Create a P&L for operations and develop a robust budgeting process

- Drive continuous GP improvement and meet profit target

- Administer and monitor budgets and expenditures, including staffing and operational needs

- Ensure regular, timely and accurate reporting of service, cost and quality KPI

- Ensure operating teams meet contractual commitments for service, cost and reporting

- Ensure the site meets its productivity and quality targets within open and closed book environments

Management

- Make directional and high-level managerial decisions and recommendations in order to achieve business and financial results

- Review operational issues and develop solutions to enhance operations

- Take critical decisions and makes recommendations in order to achieve operational and cost effective results

- Manage the service, quality and cost performance of key suppliers of transport services through a comprehensive carrier management programme

- Ensure effective use of resources within approved budget

- Prioritizes and allocates available resources

- Ensure oversight of necessary corrective and preventive action decks

- Make recommendations for improvements and ensures maximum effective service delivery

- Lead continuous improvement initiatives that result in cost savings and/or an increase in customer satisfaction

- Standardise KPI reporting across operations

- Identify where the services to customers should be improved, then develop and implement initiatives and processes for warehouse management

- Promote and enforce compliance with prevailing legal and statutory requirements

- Maintenance of operating licence

Project Management

- Provide leadership support to his/her management teams

- Promote core values and act as a role model to his/her management team and wider group

- Develop IKOs/KPIs with team members and monitor individual performance and provide constructive feedback

- Responsible for developing staff in all warehouse operations to be competent

- Identification of development and training needs in order to maximize individual/team contribution

- Develop robust resourcing/ sucession planning

- Provide coaching and development of all staff within the department to facilitate personal growth

- To support the cultural developments for the site, engaging the teams and fostering an environment of trust and respect at all levels

- Ensure safe working practices are followed

- Participate in safety committees and allows and supports staff to participate in safety committees as required

- Ensure that the employees comply with the rules, regulations, instructions, orders or measures relating to work safety

- Conduct Hazard Analysis with Safety Committees and train the employees in potentially hazardous work practices

- Comply with company OHS policy and procedures

- Ensure the conduct of annual drills of emergency and evacuation as required by the law or company policy

- Responsible for all issues relating to Health & Safety and the Environment

Functional Experience

- Minimum 08 years experience preferably in the Supply Chain Industry and/or with MNCs.