VXI Global Solutions - Operations Manager

- The position is responsible for managing day to day operations and execution of programs. Supervises multiple Sr. / Team Leads (4 -8 direct reports).

- Responsible for operations performance, client satisfaction and program metrics. Based on program size, may oversee a single LOB or multiple programs.

- Highly prefer Candidates with OM experience

- Highly preferred Candidates with Lean Six Sigma Certification

- Must have experience in the BPO industry

- Bachelor's degree from a college or university; or one to two years related experience and/or training; or equivalent combination of education and experience is a plus; Administrative experience and budgeting

- Strong coaching skills

- Strong people's skills