VP/SVP/Head - Training - Consumer Banking Industry

Job Role: Lead-Training Projects and Change Management

Location: Mumbai

Experience: 15-18 years of experience with over 10 years' experience in managing projects and change management initiatives. Exposure of Banking /Training projects will be an added advantage.

Position Reporting to: Head-Functional Training, Consumer Bank

Lead-Training Projects and Change Management will play a key role in ensuring projects (change initiatives) meet objectives on time with timely roll-out, and effectively by increasing employee adoption and usage. Person in this role will focus on the people side of change, including changes to business processes, systems and technology, job roles and employee / customer journeys.

Qualifications:

Required Education, Skills and Experience:

- Bachelor's Degree in Computer Science, Information Systems, Business Administration or another related field, and coursework in Organizational Change Management preferred

- 5-7 years of experience as an Organizational Change Management specialist, Training Lead or business analyst, or project manager role leading business process transformation, at least some of which is related to the introduction of new technology, preferably in Banking & Financial Services sector.

Job Description

- A solid understanding of how people go through a change and the change process

- Experience and knowledge of change management principles, methodologies and tools

- Experience in project management and in bringing innovative ideas to reality

- Experience consulting and communicating with senior management teams

- Results-oriented and customer-focused. Demonstrated ability to develop effective working relationships with external and internal customers, including senior management

- Strong, decisive leader with the ability to drive and manage change

- Comfortable and effective in eliminating barriers and working across organizational, functional boundaries to achieve corporate objectives

- Knowledge regarding business process redesign and strategic planning

- Able to manage multiple conflicting priorities, reprioritize tasks, establish priorities, work independently and meet deadlines

- Strong interpersonal skills and the ability to adapt to a complex and changing environment

- Experience working with detailed technical information and with technology; hands-on

- Exceptional communication skills, both written and verbal

- Excellent active listening skills

- Experience with large-scale organizational change efforts

- Able to work effectively at all levels in an organization

- Must be a team player and able to work collaboratively with and through others

- Acute business acumen and understanding of organizational issues and challenges

- Familiarity with project management approaches, tools and phases of the project lifecycle

- Organized with a natural inclination for planning strategy and tactics

- Problem solving and root cause identification skills

- Flexible and adaptable; able to work in ambiguous situations

- Ability to influence others and move toward a common vision or goal

- Ability to clearly articulate messages to a variety of audiences

Additional Job Responsibilities:

- Working collaboratively with Project teams, often in the role of Lead-Projects and Change Management the person would be expected to:

- Develop change management strategies and detailed change management plans for the change initiative

- Prepare the project plan, equip the training team (content and delivery) for their roles in execution of the change management plans.

- Coach the trainers , align business unit / customer leaders in change management principles and their practical application in a project context

- Continually assess progression of change readiness by stakeholder groups and refine or supplement the change management plans as required and feed them back for incorporation in training plans

- Evaluate the effectiveness of change management strategies and tactics used to promote adoption by the bank staff

- Conduct ongoing risk/impact assessments and provide support throughout the project to determine potential challenges/barriers and identify corresponding risk mitigation strategies

- Coordinate change management activities at implementation to ensure that all planned activities are carried out smoothly

- Work closely with the role responsible for benefits realization management to monitor adoption and conduct investigations into unsatisfactory outcomes

- Responsible for the overall management and delivery and of projects (scope, timeline, budget) within Project Delivery & Planning group portfolio

- Support communication efforts: Support the design, development, delivery and management of communications through coordination with Training team (Content & Delivery) and if required with Marketing team and other stakeholders.

- Support training efforts: Provide input, document requirements and support the design and delivery of training programs by coordinating with IT/Business solutions group on UX/UI

- Integrate change management activities into project plan

- Create actionable deliverables for the change management levers: communications plan, Business sponsor roadmap, coaching plan, training plan, resistance management plan

- Coordinate efforts with specialists and internal stakeholders.

- Define and measure success metrics and monitor change progress

- Identify and manage anticipated resistance and adequately equip the training teams.