VP - Site Lead - KYC/AML/Client On-boarding

VP - Site Lead ( KYC / AML / Client On-boarding)

Principal Accountabilities: Key activities and decision making areas

Impact on the Business/Function

- Drive service excellence through operational oversight of site CDD teams and deliver quality, risk, people and financial performance targets

- Provide inputs into Global re-engineering initiatives e.g. Global Minimum Standard design for a process and ensure that these are deployed across markets in close partnership with business and service delivery teams

- As a site GSD CDD lead, represent GSD in Regional and Global governance forums overseeing Global Minimum Standards Program and ensure operations readiness to comply with Global Minimum Standards requirement

- Ensure CDD Policy, Procedures and Guidance are written, in line with local regulations and guidelines, regularly reviewed and amended where necessary

Customers / Stakeholders

- Proactively engage with Lines of Business, GSD leadership team, Change Delivery and other stakeholders in Global Functions to ensure that goals of in-country Banking Operations teams are aligned to Business strategy and demand

- Participate or provide operational representation/inputs to global process reviews, for the purpose of build and deployment of Global Minimum Standards on remediation/CDD processes

- Ensure that relevant and timely inputs and updates are provided to Management, covering CDD operational performance and anticipated impact on account of policy changes

Leadership & Teamwork

- Manage a team responsible for overseeing CDD operations and ensure compliance with these requirements

- Provide leadership to CDD teams and build a strong commercial and customer centric culture

- Define and develop strong business service competencies and capabilities

- Drives performance management through coaching with regular & productive use of Personal Development Plans and appropriate follow up

Operational Effectiveness & Control

- Deliver CDD operations strictly in accordance with Group defined standards, on time to the specified service quality and cost

- Resolve all identified issues promptly, and escalate concerns as appropriate.

- Maintain and observe all control standards including the timely implementation of Group Audit recommendations.

- Report site level CDD related MI and issues to the Global Head of CDD Utility

Contact - manpreet@mancerconsulting.com