VP/Senior VP - Branch Head - Retail Banking

Responsible for meeting the Branch targets, adherence to applicable regulatory guidelines & requirements

Ensuring that customers get world-class services and their needs are understood and met through financial product offerings of the Bank

Profit & Loss and Balance Sheet Management of the branch

Managing and monitoring performance of all the sales resources and attrition control of customers

Liability generation & New Business development with particular emphasis to Current Account acquisition & value build-up

Cross Sell of revenue products such as Trade Fx / CMS / Assets

Maintaining & deepening relationship with HNW customers

Responsible for correct profiling of clients in the branch & vigilant of necessary Risk Management conduits

Responsible of ensuring the Branch resources understand relevant risks associated with assigned jobs/role in the branch

Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services

Responsible for adherence of branch level operating standards reflecting highest benchmarks associated with BANK & brand

Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards

Ensure Branch headcount budget are on-board

Effective Team Management and building Team Spirit

Learning & skill development of the team

Ensure Role clarity to employees in the branch and manage attrition

Ensure that all staffs are adequately trained on the Products of the bank, regulatory & sales processes; make staff aware of various policies of the bank with regard to customer service and compliance

Proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Adherence of Bank Values driven via Yes Personality standards & Work commitment

Ensure that the BEST template is fully updated

Ensure that BELT is conducted on timely basis

Comply with Bank's policies and processes

Conduct customer engagement programs and marketing events

Drive Employee Engagement activities in the branch

Thorough knowledge of daily banking operations, products and services

Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch

Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns

Responsible for all related process checks as custodian of vaults (self or delegated) and joint custodian of systems administration and setup within the branch

Ensure safety and security of Bank and customer's assets

Upkeep of the Branch and ATM

Ensure Audit related deliverables both internal and external are met as per the prescribed norms

Ensure timely submission of MIS reports

Managing Cost parameters associated with Branch Management in the most efficient manner