VP - Research & Analytics - KPO

Hiring for VP-Research and Analytics for one of the Leading Market Research and Analytics Company in Gurgaon

www.spectral.in is hiring for a Leading Research and Analytics KPO

Job Title: VP

Job Location: Gurgaon

Primary Purpose:

- Be a lead delivery business partner and change catalyst in the organization by augmenting the operational efficacies and customer delight in technology enabled research and analytics services domain, thus enabling the organization to expand the business horizon with its existing as well as new customer base.

Mentor and Guide as Lead SME in Research and Analytics:

- Mentor and guide team in modeling techniques such as Structural Equation Modeling, Market Mix Modeling, Segmentation techniques, Multivariate techniques, Panel regression and other data analytics tools etc.

- Mentor and guide teams in application of statistical techniques to model customer satisfaction and loyalty.

- Mentor and guide teams survey analytics – Questionnaire designing, sampling, modeling survey data to answer business questions and in developing text mining algorithms and other Analytical tools.

Client Servicing and CRM

- Working with the clients to develop an in-depth understanding of their requirements and based on the requirements, ensuring requisite Processes & Quality Control procedures are implemented to meet the client requirements

- Ensuring continuous interaction with the customers, aimed at understanding any concern areas and working on identified areas to develop & implement effective plans to improve on those areas.

Quality and compliance

- Conceptualize and implement audit mechanisms for ensuring accuracy of data collated by the MIS function

- Ensuring requisite Quality Control Mechanisms are in place for detecting process defects, prior to delivery to the client

- Ensuring proper mechanisms are in place

Desired Profile:-

Qualification:

- MBA from a premier institute having hands on exposure on working with various analytical tools. Statistical background shall be preferred.

Experience: 12-15 Yrs, primarily in managing large operational teams in market research and analytics space.

Expected Competencies:

A. Expertise in Consumer Behavior research, Market Research, Survey Analytics, Applied Statistics, and Analytical Modeling.

B. Effective people skills as well as networking skills.

C. Skilled communicator capable of interacting and influencing people-cutting across hierarchical levels in an organization with ease and having effective presentation skills.

D. Adept at modeling techniques such as Structural Equation Modeling, Market Mix Modeling, Segmentation techniques, Multivariate techniques, Panel regression etc.

Interested candidates can mail their resume at indu.l@spectral.in

Team HR, Spectral Consultants
www.spectral.in