VP - Quality & Process Excellence - Insurance Domain - BPO

Role:

- Own responsibility for quality compliance and process improvements / innovation for Insurance P&C / L&A

- Solution / design, set up and management of quality compliance

- Strategize process improvements and transformation for client engagements and support in solutioning for prospects

- Partner with clients and operations in streamlining operations and driving end to end process improvements

- Build a strong talent of leadership (BBs, LBBs, MBBs), hire and retain top talent.

- Generate ideas for building - game-changing- Insurance Transformation

- Developing continuous improvement and innovation strategy for client business, planning and execution of projects; managing process improvement program for client engagement(s)

- Act as business interface for client transformation teams, Innovation and Transformation teams, for process improvement and innovation projects

- Build relationships with key business leaders and other stakeholders to drive improvements

- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking

- Planning and managing budget and resource allocation

- Provide support in solutioning and business development and RFX responses

- Lead, coach / mentor team of 5-6 Master Black Belts (MBBs), Lead Black Belts (LBBs), Black Belts, Green Belts on improvement projects

Candidate Profile

- Minimum 10 years of total work experience

- 5-7 years business/operations experience with at least 2-3 years of relevant experience in BPO / ITES industry

- Must have background and expertise in Insurance

- Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)

- Must be at least BB certified

- Minimum 1 year in current role / assignment

- Excellent education pedigree

a. Graduate degree in a quantitative discipline is preferred (Engineering, Statistics etc)

b. MBA preferred but not essential

- Exposure to multiple client environments

- Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders

- Evidence of problem solving analytical mindset and comfort with business ambiguity

- Excellent oral communication and presentation skills

- Superior written communication skills