VP - Projects & QA - Compliance - KYC/AML

VP Projects & Quality Assurance in Compliance (KYC, AML, FATCA) for an MNC Bank.

Principal Accountabilities :

- Establishing a robust quality assurance culture across Customer Due Diligence business (Compliance) that focuses operations management on improving service quality, minimising cost of errors and poor processing, providing structured training and feedback on an on going basis, cross training, individual operator performance and working with the site/regional team to eliminate non value activities and improving input quality.

- To lead the definition and deployment of the Customer Due Diligence (Compliance) Utility Quality Assurance model.

- Preserve the independence of the QA structure to ensure it operates independently from operations, with no conflict of interest. Ensure a responsive structure exists within the QA process for providing constructive and consistent feedback/ mentoring to process operators.

- Undertake robust error analysis based on the standard quality monitoring methodology and lead the creation and delivery of appropriate training/refresher programs to improve process and service quality

- Regular engagement with stakeholders to report on and discuss quality (including sharing best practices).

Experience & Qualifications :

- 12-18 years’ experience in Project Management / Consulting in Operations Management into Compliance domain handling KYC, AML, FATCA including strong operational control capabilities, sound knowledge of QC and certain Production Management tools e.g. ETCS, Planning & Project management skills and a proven track record in delivery. Experience in a Big 4 Consulting firm handling Compliance projects is preferred.

- Ability to maintain control, direction and motivation in an ever-changing environment

- Ability to analyse large amounts of data efficiently, draw conclusions on what the data means & actions required

- Strong relationship management skills with the ability to manage & engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner

- Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment

- Strong communication, presentation and influencing skills – both verbal and written

- Operates effectively across cultures and in multi-cultural diverse work environments

- Resourceful - ability to leverage resources available to achieve goals

- Ability to understand and implement Group risk management policies.

Interested candidates can send their profiles to jpabhishek@searchlight.co.in or call me @ 040-40101210/9866001402.