VP - Operations - eCommerce - US Shifts

VP - E commerce operations (US shifts)

- Take leadership role in independently managing eCommerce Operations.

- Product data management, customer data management or sales data management for US/Europe customers.

- Independently handle multiple clients.

- Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma quality.

- Independently handle all client escalations and lead mitigation steps to prevent future escalations.

- Lead team size of 100 plus people - lead hiring, training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc

- Help knowledge management endeavor by sharing process knowledge and best practices within and across teams.

- Implement process health check through metric dashboards and put in place watertight process governance.

- Minimize program dependence on self and other key members