VP - Learning & Development - BPO

VP - Learning & Development (12 to 15 yrs)

L&D Lead (BPO)

- Person with 12 to 15 yrs of experience (Candidates from B-Schools).

Responsibilities:

- Work with the L&D Head to create strategies with emphasis on customer relationship to market new L&D prod

- Oversee the day-to-day L&D operations and L&D budget utilization across locations and service lines

- Provide leadership to ensure appropriate and adequate staffing of the L&D function, taking leadership to ensure that professionals with the required credentials, experience and fit are recruited to fill positions that open up in the L&D function from time to time

- Collaborate with service line leaders, represent L&D, understand their business requirements and propose appropriate learning solutions at the level of service lines

- Plan, lead, participate in and deliver on national and global projects with cross-location teams

- Drive Senior Leadership training initiatives across centers

Requirements:

- Demonstrate expert working knowledge of L&D concepts, theories and processes

- Have working knowledge of MS Excel and MS PowerPoint

- Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management

- Possess outstanding interpersonal, customer service and relationship building skills

Please write to leemamp@ikyaglobal.com