VP - IT Infrastructure - Technology Site Head - BFSI

Positon: VP IT Infrastructure (Technology Site Head)

Gender: Female candidates only for diversity reasons

Location: Mumbai

- The VP of Infrastructure and Operations is responsible for the implementation and operation of all technology infrastructure deployed ,which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software.

- This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure

- The ideal candidate will be a technically competent, hands-on self starter with strong communication, leadership and organizational development skills.

- Must be able to work with multiple project teams simultaneously andthrive in fast-paced, dynamic environment.

Responsibilities:

- Partners with the VP of Business Applications to lead the technology infrastructure strategy and execution for the enterprise

- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement

- Develops the engineering and technology management capabilities of the organization, managing and developing existing staff as well as recruitment

- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.

- Development of enterprise standards and technology architecture and the IT operations governance process

- Works closely with and manage strategic vendor partner relationships.

- Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategicgoals of the business.

- Leads with a continuous improvement mindset

- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

- Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant,highly-available server and network architectures

- Leadership for delivery of 24/7 service operations and KPI compliance

Qualifications:

- Education: Masters in Technology

- 16 to 18 years post qualification experience in providing Technology Site Support, including 6+ years in a production 24/7 high-availability multi-site enterprise ERP and CRM environment, including application hosting, voice and data networks, security and information protection and 4+ years experience with high availability networks and replicated disaster recovery architectures

- Understanding of VOIP telephony services and contact center systems

- Working knowledge of Microsoft Server, database and messaging technologies

- Working knowledge of Storage Area Network (SAN)and related technologies

- Working knowledge of Cisco-based network communications technology

- Exposure to ITIL concepts and adoption

- Working knowledge of Microsoft Office Suite:Excel, Word, Visio, Access (relational database structures), and PowerPoint.

- Proven IT leadership and staff development skills in a regulated industry

- Associate Degree and or equivalent work experience in a technical discipline.

- Experience with ERP and CRM infrastructure implementation and support

- Comfortable managing highly-available complex infrastructure with 24/7 availability and support

- Experience with regulatory compliance issues, aswell best practices in application and network security