VP - Human Resource - BGV & Onboarding

Position Purpose:

Responsible for delivering Background Verification and On-boarding processes through centralized and standardized services & solutions via HR Shared Services Delivery model. The individual will have accountabilities in service delivery being the first point of contact for different stakeholders, managing the team of process experts, dedicated to delivering the best customer experience.

Responsibilities:

- Manage tasks centralized under HR Shared Services for Background Verification, Vigilance and On-boarding within India HR Shared Services team across different entities and location.

- Ensure that the team manages the daily operations tasks efficiently and follows SOPs, Maker and Checker for every process.

- Understand HR tools and systems, Improve existing HR operations processes and create efficiency by automating manual processes.

- People Management i.e. setting objectives and goals for the team and also track progress. Ensure Business continuity through cross training of resources.

- Manage BGV vendors for daily BAU, highlight any discrepancies, manager escalation, and Ensure Governance.

- Prepare and Present Dashboards and KPIs showcasing health of the HRSS deliveries / processes centralized.

- Get well versed with market practice / standards across similar BFSI industry which helps us keep updated and implement practices accordingly.

- Escalation management between business, stakeholders, Candidates, vendors and updating seniors on occurrence of events.

- Responsible of monthly, payroll cut-off audits, Lead statutory audits.

- Risk Mindset, Formulates & Implements Risk & Control measures for processes / BAUs managed.

- Partner / Handle new projects within agreed timeframes in collaboration with stakeholders and adhering to regulatory compliance and controls.

Qualifications:

Technical & Behavioural Competencies:

Technical:

1. Digital Fluency - Pioneers and champions for digital methods, mind-set and ways of working across the organization to deliver enhanced value.

2. Proficient in using MS Office

3. Proficient in using CRM systems

4. Proficient in using Reporting & Analytics tools

5. Experience of working under HR Shared Services model in similar industry

6. Knowledge of HR Tools such as TALEO, PeopleSoft, Workday, Success Factor, SAP, etc.

Behavioural:

1. Innovation - Evaluates future directions and risks based on current and future strengths, weaknesses, opportunities and threats. Develops innovative ideas and methods of doing things making connections between previously unrelated areas

2. Digital Fluency - Pioneers and champions for digital methods, mind-set and ways of working across the organization to deliver enhanced value.

3. Energize People - Leads teams to successfully achieve goals and objectives. Demonstrates humility and curiosity in interactions with individuals at all levels.

4. Client Focused, think what the end customer needs

5. Strong Communication Skills

Specific Qualifications (if required)

1. In Depth knowledge of Background Verification, Vigilance and On-boarding processes across India & APAC

2. Has worked within similar BFSI industry / multinational under HR Shared Services / Delivery model.