VP - Healthcare Capability Manager

We have an urgent opening for the role of Vice President in a Healthcare Domain Process with a leading international MNC based out of Chennai.

Job Description:

Job Requirement

- Is a Subject matter expert for Health Admin and Care/Health Management functions

- Deep exposure and knowledge of Health Payer Services

- Deep understanding of process requirements

- Regulatory requirements

- Leading practices

- Exposure/good awareness of Health/Care Management and Pharmacy Benefits Managers Services

- Exposure / awareness of Provider Revenue Cycle Services appreciated

- Should have worked in multiple areas of Health Payer/PBM Operations, Service Delivery, Analytics and Reporting etc.

- Exposure to multiple Health Payer Organizations required (global exposure preferred)

- Exposure to multiple Health PBM Organizations preferred (global exposure preferred)

- Has the ability to leverage industry and domain knowledge to drive delivery excellence (best practices, quality principles, best in class technology and tools, productivity, analytics)

- Special focus on driving analytics, client business value, process benchmarking and productivity improvements across global portfolio

- Is able to work with multiple stakeholders e.g. delivery leads, account management, clients and operational excellence teams

- Has engaged directly with Clients (CXOs and Senior Executives levels preferred)

- Has done solutioning/consulting

Responsibilities/Authorities

- Act as the Subject Matter Expert for Health Admin and Care Management offering (both Lines of Business preferable) for Accenture’s global Health Industry outsourcing portfolio.

- Must bring in deep domain expertise, thought leadership, understanding of current & future trends of the insurance industry

- Able to leverage domain to identify/recommend latest technology platforms to take

- Insurance offering to the next generation in Outsourcing journey

- Drive globally service excellence and client value through analytics, best practices, quality principles, best in class technology and tools, process and productivity benchmarking

- Design, build, deploy and maintain standard delivery solutions/methodologies

- Assist Solution Architects in the deal shaping process preferably achieve the standard solution

- Work with delivery leads, account management and operational excellence teams

- Provide monthly progress reporting to stakeholders, coordinate and promote effective cross team-working

- Participate in identification and selling opportunities of new/existing clients

- Largely individual contributor role

Basic Qualification

- MBA/ Engineers/ Masters from Top Tier Institutes

- Exceptional communication skills – verbal / written

- Strong client presence

- Ability to work with senior stakeholders in delivery, OADM, client

- Must have worked in BPO industry with leading players and managed international clients

- Past experience in BPO operations / solutioning desirable

- Must have 10 to 12 years of total experience and 5 to 7 years of relevant experience

Salary: INR 22,50,000 - 32,50,000 P.A

Industry: BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Senior Management

Role: Head/VP/GM-Operations

Shift timing: Flexible

Interested candidate may send their resume at dolly@jobshapers.com

Dolly
Prasha Solutions Pvt Ltd.