VP/Head - Collections - FinTech

Industry - Banking / Financial Services / Broking

Category - Finance

Job Type - Permanent

Job Description :

- VP- head of collection will look after the Pan India Collection

- It involves both soft and hard collection

- Reporting to the leadership directly

Client Details:

One of the fastest moving fintech companies in India.

Description:

Strategic:

1 Developing Collection Strategies: Formulate and implement national collection strategies and policies to achieve optimal cash flow and reduce outstanding receivables.

2 Setting Targets and KPIs: Define performance metrics, set targets for collection teams, and establish KPIs to measure effectiveness and efficiency.

Operational:

1 Overseeing Collections Operations: Supervise collection activities across various regions, ensuring consistent application of policies and procedures.

2 Managing Recovery Processes: Handle the recovery of overdue accounts, including negotiating payment terms, coordinating with legal teams for recovery actions, and managing write-offs.

Team Leadership:

1 Leading Collection Teams: Manage and mentor regional collection managers and teams, ensuring they are motivated, well-trained, and aligned with the company's objectives.

2 Training and Development: Conduct training sessions to enhance the skills of collection staff, keeping them updated on best practices and regulatory changes.

Risk Management:

1 Assessing Credit Risk: Evaluate the creditworthiness of customers and make recommendations for adjustments to credit limits or terms based on risk assessments.

2 Handling Disputes: Manage escalated customer disputes and complaints related to collections, ensuring timely and satisfactory resolution.

Stakeholder Communication:

1 Coordinating with Other Departments: Collaborate with sales, finance, and customer service departments to address issues related to collections and improve overall customer experience.

2 Client Relations: Maintain relationships with key clients and stakeholders, addressing any concerns related to collections and recovery.

Process Improvement:

1 Optimizing Processes: Identify opportunities to streamline and improve collection processes, leveraging technology and best practices to enhance efficiency.

2 Implementing Technology: Oversee the implementation and use of collection management systems and tools to automate and improve collection efforts.

Profile:

ideal candidate should have:

- worked at Pan India level for handling collections and recoveries

- managed a team of ACMs, ZCMs, RCMS, and tele calling along with FoS collection team

- worked on efficiently managing the NPAs and recoveries

- at least 15 years of experience in soft and hard collections

- worked on digital collection as well

Job Offer:

- To work with one of the fastest growing fintech companies in India.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sakshi Ahuja on +91 124 628 0702.

Contact - Sakshi Ahuja - +911246280702