VP - Global Mobility - Expat Operations - BFSI/BPO

Manage the delivery of expatriate operations (expatriate on-boarding, off-boarding & on-going activities) for locations as per agreed service level agreements.

Oversight of the end to end Expatriate Operations with strong understanding of intra and inter functional interdependencies.

Liaise with Regional Assignment Manager Team Leads to provide input and ensure consistent application of operational activities globally.

Get involved and contribute to the global Operational strategy of GARS

Operational management including the implementation and review of metrics, capacity models and quality controls to ensure optimal performance of staff and service level agreements

Proactively identifying opportunities to improve and expand processes and initiate action to implement and deliver high level of customer service with efficiency.

Close interaction with vendors on performance delivery and system enhancements.

Strong Operations knowledge and experience - metrics, service level adherence,ability to identify automation opportunities

Escalate issues in a timely and effective manner. Ability to identify gaps, mitigate risks and establish Controls.

Ensure compliance with standard operating procedures, corporate policies, legal and regulatory procedures

Investigate and resolve any escalated issues in a timely and efficient manner

Provide support for performance management, career development and training for the teams. Lead teams with a shared vision and drive performance.

Knowledge and Skills:

Very strong operations management and leadership skills to manage and motivate multiple teams and functions which support clients globally and work different shifts

Strong project management skills and ability to handle multiple projects/tasks simultaneously

Ability to build and maintain positive client relationships, as well as work collaboratively with clients and HR colleagues in global environment, being flexible to different time zones and virtual management and colleagues

Excellent judgment, strategic thinking and decision making skills

Possess analytical, technical and problem solving skills

Self motivated and confident to arrive at sound decisions and timely conclusions

Skills to effectively drive change

Aptitude to respond appropriately to sensitive inquiries or complaints

Fast learner with the strong ability to quickly absorb product knowledge, process information and apply appropriately to meet client's needs

Capability to make effective and persuasive presentations

Strong people management through active engagement and flexible style

Must be able to prioritize workload and adapt to changing demands: able to work under strict deadlines with flexible working hours (US vs. Global Time zones).

Looking for candidates with 10-15+ years of experience.