VP - Delivery Head - International Expansion - Global Business Services Firm - CA

About the role

This is a leadership role for a Global Business Services company. The Firm has 4300 employees in 46 jurisdictions around the world. The Incumbent would be one of the two senior leaders in Bangalore and will lead the international expansion business out of Bangalore set up. The successful candidate would be a seasoned leader(15+ years ) and a CA, leading a business services team which provides Indian Accounting, incorporation and taxation services. It is critical to have strong hands on client centric delivery leadership experience with Global clients who are keen to set up in India. The team size is 130+ and the incumbent will have 9 AVP level reportees. Hence mature people management and leading in a hands on way is the key to the success of the incumbent.

Please note that CA qualification is a must have as also strong experience in delivering Indian accounting, taxation and incorporation services . Candidates with experience in US / global accounting norms will not be considered and Audit exp heavy profiles will not be considered.

Details

- Mange a team of 120+ people with high growth potential and expectations

- Ensure overall delivery of seamless services to customer.

- Responsible of ensuring highest degree of client satisfaction and promoter NPS score.

- Strong analytical and problem-solving mindset, ability to analyze and resolve business and interpersonal problems quickly and independently, ability to simplify complex tasks and drive efficiencies.

- Address performance opportunities across the service delivery operations, create operational approach and implement continuous improvement and implement the levers to consistently achieve performance targets.

- Actively participate in Account quality review process, Delivery Leadership reviews and engage appropriately in the quality assurance program.

- Is directly responsible for career management of service delivery operations staff (e.g. training, engagement, mentoring, succession planning and annual performance process).

- Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required).

- Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.

- May participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs).

- Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.

- Work with BD team for cultivation of new sales and business development activities to sell and deliver Accounting Services to international and domestic clients.

- Represent org by organizing, leading and participating in key industry forums, thought leadership events, seminars and networking events. .

- Develop the India senior management team to help enable business expansion

- Help promote internally, and identify externally, opportunities for cross-selling the business services

Key Requirements

- Good inter-personal skills which is crucial to work with almost a dozen senior managers who have all completed 12+ years of service

- Ability to motivate and inspire team members to achieve collective objectives

- Good exposure to accounting and taxation matters and solving business problems

- Business development experience in the professional & financial services sector and managing multiple external client relationships.

- Existing relationships and strong network of senior level contacts in the professional accounting/financial services space in India

- Excellent communication, presentation and negotiation skills.

- Excellent command of written and spoken English, Hindi and any other additional local language beneficial,

- Willing to travel throughout India and the USA to meet current / prospective clients and intermediaries.

- A strong team player with sense of professional integrity.

- The ability to interact effectively with the senior global management team

- CA with at least 15+ years- relevant Indian Accounting & Finance experience and senior management experience within the Professional Services, Accounting, or Financial Services sectors.

- Demonstrable experience of successfully building and managing an F&A business in India with an international client base.

- Desirable if he/she has worked in a Big 4 firm in India

- A relevant Accounting or IIM qualification required