Job description:
The position serves as a key member of the Global Customer Success leadership team. As the head of customer success in India, you will have the responsibility of leading a highly skilled team of customer success managers based in India who are responsible for ensuring that global customers achieve their expected business outcomes with Companies product and solutions.
Required Skills/Experience
- 8+ Years Experience in strategic advisory services, account management or previous customer success management
- 5+ years managing customer facing teams working with global customers
- Proven leadership and interpersonal skills with ability to influence, work, establish and maintain influential relationships with customers and cross functional team members
- Track record in building and maintaining strong, trusting relationships with a diverse set of internal and external constituencies including senior level executives and functional teams
- Strong understanding of business drivers, processes and delivering solutions that meet customer's expected business outcomes
- Excellent organization and project management capability
- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective group presentations, group facilitation and one-on-one consultation is a must
- Ability to analyze and enhance best practices, processes and procedures to improve efficiency and effectiveness of customer facing teams
- Must have the ability to multitask in a dynamic, fast paced environment
- Self motivated, flexible and results driven
- Comfortable carrying a quota
Qualification :
- Bachelor's degree. MBA is preferred
- Preferred Knowledge, Skills, Abilities, And Background:
- Experience and/or domain knowledge in digital marketing highly desirable
- Experience in sales or account management
- Highly energetic, with a passion for helping customers achieve expected business outcomes
- Willingness to 'roll up sleeves' and assist wherever needed
- Strong people leadership skills who can inspire confidence in team
- Analytical problem solver with critical thinking capability
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